Hemma Terms of Use

1. About these terms

These terms are an agreement between you and QIQO (registration number 2026/526153/07) ("Hemma", "we"). They apply when you use the Hemma web app at www.hemma.co.za. If you create an account, you accept these terms. If you do not agree, do not use Hemma.

2. What Hemma is

Hemma is a household organiser. It helps you plan cleaning schedules, assign chores to household helpers, record when tasks are done and keep a shared supplies list. Hemma is not a payroll, employment contract, time-tracking, location-tracking or HR tool. Nothing in Hemma creates, changes or proves an employment relationship. It also does not replace your duties under the Basic Conditions of Employment Act, the Sectoral Determination for Domestic Workers or any other labour law.

3. Accounts

• Employer accounts are for people aged 18 or older.
• You must give accurate details and keep your password safe.
• You are responsible for everything done through your account and through the helper access you set up.

4. Helpers

• You may add helpers only if they know about Hemma and agree to use it.
• Helper activation codes are single-use and last 24 hours. Share them only with the helper they are meant for.
• You must not use Hemma to watch, pressure or treat a helper unfairly. Missed-task records are for organising work. Do not use them as the only reason for disciplinary action.
• If someone stops working for you, remove their access promptly.

5. Your information and privacy

• We process personal information under the Protection of Personal Information Act (POPIA). We collect only what Hemma needs: names, email (employers only), preferred language, working days, tasks, completion records and supplies. We do not sell personal information. As the employer, you are responsible for any helper information you enter.
• For any privacy question, or to access, correct or delete your personal information, email hello@hemma.co.za.

6. WhatsApp sharing

Hemma can prepare a message in WhatsApp for you. It never sends messages automatically. WhatsApp is a separate service with its own terms. You decide what to send and to whom.

7. Acceptable use

Do not misuse Hemma. This includes trying to reach other households' data, uploading unlawful or abusive content, disrupting the service or copying the app.

8. Availability

We aim to keep Hemma running reliably, but we do not promise it will always be available or free of errors. Features can change. Offline use is not available yet.

9. Fees

Each new household gets one 14-day free trial with no card required. After the trial, Hemma Essential costs R49 per month (one helper) and Hemma Family R79 per month (up to three helpers), charged per household in ZAR. You will never be charged automatically when a trial ends; a paid plan only starts once you choose it and pay. You can cancel a monthly subscription at any time and keep access until the end of the paid month. Your household data is not deleted when a trial or subscription ends.

10. Liability

As far as the law allows, Hemma is provided "as is". We are not liable for indirect losses, missed tasks, supply shortages or disputes between household members. Nothing in these terms limits your rights under the Consumer Protection Act or any liability that cannot be excluded by law.

11. Ending your account

You can stop using Hemma at any time and ask us to delete your account by emailing hello@hemma.co.za. We may suspend accounts that break these terms.

12. Changes to these terms

If we change these terms in a meaningful way, we will ask you to accept the new version before you continue.

13. Law and contact

• These terms are governed by the laws of the Republic of South Africa.
• You can reach us at hello@hemma.co.za for any question about these terms or your account.